Refund Policy
Short version:If the format doesn’t fit how you actually work, reply to the receipt within 7 days. I refund. No forms, no questions, no awkward email exchange.
How to request a refund
Reply directly to your Lemon Squeezy purchase receipt with one line: “Please refund.” That’s it. I’ll process it the same business day (usually within an hour during US Central time hours).
What “7 days” means
7 calendar days from the date of purchase shown on your Lemon Squeezy receipt. Bought Monday morning, you have through the following Monday. Plenty of time to print the audit card, run a Monday shift brief, and decide if this fits your floor.
What you keep
If you’ve already downloaded the PDFs and want a refund, that’s fine. I won’t ask you to delete files or “stop using” anything — that’s not enforceable and it’s not the spirit of how we sell. The refund window exists so you can try the format risk-free, not so you can audit my fulfillment.
The 30-Pack and partial refunds
If you bought the 30-Pack ($99) and want out after a few modules ship, you can still refund the full $99 within the 7-day window. After 7 days, the purchase is final. I do not pro-rate partial refunds based on “modules consumed” — the 30-Pack is sold as one bundle.
Edge cases
- Duplicate purchases — fully refunded, always, even outside the 7-day window. Just email [email protected] with the order ID.
- Wrong product / changed mind within minutes — fully refunded.
- Materials not yet shipped (Modules 02–30) — if you cancel during the 7-day window, you get the full $99 back regardless of how many modules have shipped.
After the 7 days
Past 7 days, refunds are not available. If something specific is broken or unusable, hit reply anyway — I’ll fix it or work it out. The 7-day rule is not a way to ghost you, it’s a way to keep operating without the overhead of long-tail dispute handling.
Payment processor
All transactions are processed by Lemon Squeezy, the merchant of record. Refunds appear on your card statement within 5–10 business days depending on your bank.